Risk Management

To support and promote impartiality, transparency, independence and confidentiality, the top management and other personnel are highly committed to the full respect of the principles of impartiality and confidentiality.

 

Confidentiality and Impartiality

To support and promote impartiality, transparency, independence and confidentiality, the top management and other personnel are highly committed to the full respect of the principles of impartiality and confidentiality.

Health and Safety

AVA certification is committed to ensuring the Health, Safety, and welfare of its employees, customer, and any other interested parties, those who may be affected by our operation.

Anti-Corruption

According to the AVA Anti-corruption policy, we are committed to ethically carrying out all of its operations and activities and in compliance with all applicable legal requirements.

Suspension and Withdrawal

If the circumstances described as following occur, the certificate could be partly or wholly suspended by a certification committee decision.

complaints and Appeals

Each business that receives a service from AVA certification will be entirely encouraged to lodge a complaint or an appeal either about the type of quality of services provided to them or for the reversal of a decision.

Diversity and inclusion policy

The broad focus of the policy is Australia’s culturally and linguistically diverse (CALD) as well as e Indigenous Australian communities. .

Review our policies and procedures

Risk Management

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Anti-Corruption

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Confidentiality and Impartiality

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Suspension and Withdrawal

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Health and Safety

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Complaints and Appeals

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Risk Management Policy

AVA Certification aims at embedding risk management into its culture to make it a regular and daily concern for all employees.

In order to achieve such a target, AVA certification has established and implemented a risk management system in conjunction with all related policies and procedures to assist us in compliance with the business requirements and all applicable legal requirements. Risks can emerge, change, or disappear as an organization’s external and internal context changes. Risk management anticipates, detects, acknowledges, and responds to those changes and events in an appropriate and timely manner.

FPP Risk: (Fit & Proper Person)

All employees working with AVA certification in Australia must:

  • Have legal right to work in Australia.
  • Have a valid National police Check.
  • Have a valid Work With Children Check.

This management system applies to all functions within AVA Certification. This Policy forms part of AVA Certification’s overall governance and is relevant to all employees. This Policy is required in order to provide reasonable assurance of compliance with the expectations and requirements of all internal and external stakeholders.

This management system is aligned with the principles of ISO 31000:2018 and AVA certification business risk assessment.

We aim to:

  • Ensure all business risks are identified and reviewed on a regular basis.
  • Ensure risk management is an integral part of all organizational activities.
  • Ensure risk management as a process is continually improved through learning and experience.

Confidentiality and impartiality policy

To support and promote impartiality, transparency, independence and confidentiality, the top management and other personnel are highly committed to the full respect of the principles of impartiality and confidentiality. They also have to constantly supervise and expand their activities in order to prevent any circumstances, which might lead to a breach of the entity’s activities impartiality and confidentiality in conduct the audit and certification processes.

AVA certification Ltd Pty policies and procedures are established and implemented to prevent any potential or actual conflict of interest. We are wholly in charge of our impartiality and do not admit any commercial and financial difficulties lead us to compromise the impartiality of our actions.

We do not engage in any activities whereby the impartiality, independence, or objectivity is threatened and committed that all client information is treated confidentially. We are also committed that do not disclose any client information without their permission.

We are established and implemented our policies and procedures to ensure fairness and neutrality are entirely addressed throughout the certification process.

AVA certification Ltd Pty aims to inspire confidence in its certification to its clients and public at large by:

  • Remaining impartial
  • Employing expert and competent personnel
  • Being fully responsive to complaints and feedback from interested parties
  • Complying with all required obligations and regulations
  • Providing access to relevant gathered information
  • Openness and fairness
  • Transparency of processes
  • maintaining confidentiality

Health and Safety Policy

AVA certification is committed to ensuring the Health, Safety, and welfare of its employees, customer, and any other interested parties, those who may be affected by our operation. AVA certification makes a strong commitment to provide a safe work culture.

In securing health and safety, AVA certification promises to pursue the best practices in health and safety and to fulfil its statutory duties at all times.

We commit to continually improve our OHS performances to ensuring the management of risks will be effective and efficient to:

  • Protect employees from occupational injury and illness;
  • Comply with all applicable legislation and other requirements;
  • Protect the interested parties, including subcontractors, clients, and the public from injury.

Anti-corruption policy

AVA certification and its management are fully committed to ethically carrying out all of the operations and activities and in compliance with all applicable legal requirements. The AVA certification believes that compliance with this policy is one of the pillars of the company, which needs to be as paramount as the others. This policy entirely applies to all AVA certification staff and contractors; To rephrase it,  the outlined prohibitions and limitations can be valid to employees as well as individuals in the private sectors.

Commitments:

  • Gift and hospitality are considered as a potential risk of corruption. In this situation, the employees and contractors shall not accept them if it violates this policy’s prohibition bribery. (Bribery: any offer or request to pay off anything value to or from any AVA certification clients, where it is intended to persuade the recipient to misuse his/her position to obtain an improper business advantage).
  • No unrecorded or undisclosed financial information are established.
  • The company’s internal accounting controls shall be fully transparent.
  • It is essential that any business engaging as a third party to act for, or on behalf of AVA certification, takes appropriate steps to ensure their actions and behaviour will not expose the business to a regulatory liability.
  • Employees and contractors are responsible for acting under legal requirements.
  • Employees must report any circumstances that may lead to fraud, including money laundering, suspicious payment, and misusing of customer information.
  • Employees and contractors must report actual or potential violations of this policy.
  • AVA certification commits to recording and investigating any potential and actual breach of this policy.

Violations of this Policy may result in disciplinary action, up to and including termination.

Suspending, Withdrawing, Restoring, Expanding or Reducing the Scope of Certification

If the below circumstances occur, the certificate could be partly or wholly suspended by a certification committee decision: (the suspension would not exceed six months)

  • The nonconformities that have not been eliminated on due time
  • Determining that requirement or legal sanctions (such as; worker health and work safety and environmental legislation or special requests towards relevant product or service) have not been fulfilled within the scope of auditing
  • Put demands in writing about the suspension of the certificate by the entity voluntarily.
  • Misuse of the certificate and trademark of the AVA certification.
  • Disagree with the certification rules.
  • Neglect the financial obligations.
  • Not to AVA certification about the important changes that have been performed in the organization.
  • Non-execution of the management system where it is documented and audited
  • Determining the negative circumstances of the AVA certification in the management system
  • Not to allow the surveillance and recertification audits carry out at plan intervals, except for phenomenon or natural disasters (bushfire, flood, earthquake, etc.)
  • In case the document is misused.

Note: A follow-up audit will be scheduled if the client formally requests for restoring the suspended certificate.

If the below circumstances occur, the certificate withdrawal process will be commenced:

  • The client could not resolve the suspension issues within the specified timeframe.
  • A Breach with the requirements indicated in the client agreement identify.
  • Not to submit information or provide wrong information about certification scope.
  • Any evidence indicates that there is a breach of the principles of impartiality.
  • Put demands in writing about the withdrawal of the certificate by the entity voluntarily.

Complaints and Appeals Procedure

Each business that receives a service from AVA certification will be entirely encouraged and supported as necessary to lodge a complaint or an appeal either about the type of quality of services provided to them (This can be including the personnel and auditor’s behaviour and professionalism) or for the reversal of a decision (This can be including the identified NCs or a certification decision).

Any received complaints will follow the below steps:

  • Complaints are submitted and validated promptly;
  • The causes will be determined and investigated;
  • Evaluating the need for action to ensure that the same scenarios do not recur;
  • Determine and implement action needed;
  • The complainant must be notified about the actions taken and relevant corrections;
  • Record the results of the action taken;
  • Review the effectiveness of the corrective action taken. 

Any received appeals will follow the below steps:

  • Appeals are submitted and evaluated promptly;
  • The causes will be determined and investigated;
  • Evaluating the need for action to ensure that the same scenarios do not recur;
  • If any previous appeals are existing, they should be considered;
  • Determine and implement action needed;
  • The appellant must be notified about the actions taken and relevant corrections;
  • Record the results of the action taken.

The finalization of an appeal or a complaint will be dependent on the response required. Requests or complaints that are unambiguous should aim to have an outcome within 30 days of the commencement of the investigation. A complex and sensitive nature appeals or complaints may take a longer period to finalize, dependent on the results of any investigation or inquiries made.

Diversity and inclusion policy

AVA Certification recognises the importance of valuing diversity and promoting inclusion. We actively seek to include, welcome and value the unique contributions of all people regardless of sex, sexual orientation, gender, age, language, ethnicity, birthplace, cultural background, disability and religious beliefs. We appreciate the experiences, skills and perspectives of all individuals regardless of educational level, family status, personal obligation and socio-economic background. We believe diversity is the source of our strength, and we are committed to providing an inclusive and diverse workplace where all who share our values and endorse our diversity and inclusion policy, as well as the communities, customers and clients they serve, are respected and valued.

  1. AVA Certification acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the land on which we live and work. We believe in, and advocate for, Aboriginal and Torres Strait Islander peoples’ inclusion as the best way to build a shared understanding of the past and to ensure a more equitable and prosperous future for all. We are committed to:
    • ensuring that our workplace and community is culturally safe and fosters respect for, collaboration with, and empowerment of, Indigenous staff members, acknowledging the unique and special place they hold in our country’s valued heritage and history, and
    • respecting and celebrating Indigenous Australians cultural, social and religious beliefs and practice.
  1. AVA Certification recognises the values that colleagues from culturally and linguistically diverse (CALD) backgrounds add to our work through their different perspectives, expertise and skills. We are committed to:
    • identifying and strategically engaging with CALD staff, clients and communities,
    • developing a safe and inclusive workplace that values, promotes and increases awareness of CALD, and
    • supporting the right of CALD staff to practice their culture, values and beliefs while delivering their service and advancing our shared goals.
  1. AVA Certification actively seeks to promote, uphold and respect the legal and human rights of LGBTIQ+ colleagues and clients including NDIS participants, whilst enabling them to make informed choices and maintain control. AVA is committed to:
    • providing our LGBTIQ+ staff with a respectful and supportive environment where coming out is welcomed where the individuals choose to do so, and in a way that respects and protects their dignity and right to privacy, and
    • ensuring that we are visible and audible in our support of LGBTIQ+ colleagues and clients, and actively advocate for LGBTIQ+ inclusion at work and across community.

AVA Certification uses all reasonable efforts to ensure all employees and the community, customers and clients they serve, will access supports and services in an environment that is safe and respectful and free from violence, abuse, neglect, exploitation or discrimination. We achieve this objective by:

  • providing workplace diversity briefs to all employees,
  • providing briefings on anti-bullying, harassment and discrimination to employees of all levels prior to commencing their service,
  • having processes in place so that employees and clients ensure that their rights are upheld, and
  • identifying and acting upon any risks to the safety or wellbeing of employees or clients, as per our risk management processes, and
  • welcoming and respecting feedbacks by all parties and managing complaints in a transparent manner.

Reach Us

201/284 Doncaster Road,
Balwyn North, VIC 3104

1300 282 452

info@avaglc.com

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