Added Value Assessor Certification is an independent certification body that works according to the NDIS Quality and Safeguards Commission and JAS/ANZ requirements. AVA Certification is listed as an approved quality auditor by the NDIS Commission to conduct quality audits against the NDIS Practice Standards. AVA Certification is committed to complying with national and international legal requirements.

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NDIS Assessment Description

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     As a new applicant to the NDIS Commission, your system will be assessed and verified in two stages against the NDIS Practice Standard.


Stage one of the audit will be executed off-site. Our expert and competent audit team will assess the “provider’s self-assessment” document and associated processes & procedures to confirm whether you are ready to proceed with stage two of the audit or some improvements and amendments may be needed. The audit team will provide a formal report to give you an overview of your compliance level with the scheme requirements.

The assessment at stage 1 should at least include the following areas:

• The self-assessment responses completed by the NDIS provider as part of the registration application or registration renewal process and associated documents submitted by the NDIS provider, available through the NDIS provider’s application record accessed through the Commission’s system (PRODA).

• The prior NDIS provider certification or verification outcome, corrective actions and audit report, if applicable; and
• any additional requirements raised by the Commission.

If the provider is ready for the stage 2 audit, the Audit should commence within three months of the completion of the stage one audit.


At this stage, all relevant modules will be assessed to verify the implementation of the procedures. This stage typically carries out on-site and will include interviews with the staff, participants (if practicable), site visits, and verification of competencies and qualifications.

If the organization’s service has not yet commenced (does not yet have clients), they will be recommended for the provisional certificate.


An NDIS provider will subject to a provisional audit in circumstances where that provider:
1. has applied for registration that is subject to the certification assessment method; and
2. is a new provider that has developed systems and processes to deliver NDIS supports and services but has not as yet commenced service delivery.
A provisional audit will be conducted in two stages:
1) stage 1 audit (off-site)

2) Stage 2 audit (initial Audit) which has the following modifications to reflect that the provider has not yet commenced service delivery;
             a) The following collection of audit evidence methods does not applicable:
                     a. information directly from participants;
                     b. information from family/friends/carer/nominees and/or independent advocates (with participant consent);
                     c. the documented support plan and evidence of the delivery of supports to execute the plan; and
                     d. all the supports delivered by the NDIS provider to the Participant.
             b) The audit methodology and sampling method described in Annex B of NDIS AQA Guidelines 2018 does not applicable for provisional audits.
A provisional audit may be undertaken as a single onsite audit. (a combination of stage1 and stage2 Audit).


The recertification and reverification activities include reviewing previous Mid-Term (monitoring) audit reports (where practicable) and considering the management system’s performance over the most recent NDIS provider certification cycle.

During the recertification or reverification Audit, AVA Certification will evaluate the continued fulfillment of all NDIS Practice Standards requirements and confirm the continued conformity and effectiveness of the NDIS provider’s policies, procedures, and practices.

AVA Certification auditor will verify the following items during the recertification or reverification audits:
1. Effectiveness of the service in its entirety, and its continued appropriateness for meeting the conditions of registration of the NDIS provider;
2. information and evidence about conformity to all requirements of the applicable management.

3. System standard or other normative documents.
4. Demonstrated commitment to maintain the effectiveness and improvement of the service to enhance overall performance.
5. Reviewing a stage one Audit which will include a self-assessment from the NDIS provider indicating where any variation or changes to their previous self-assessment have occurred.
6. Internal auditing and management review.
7. Management responsibility for the client’s policies.
8. The effectiveness of the management system in its entirety in the light of internal and external changes and its continued relevance and applicability to the scope of NDIS certification.
9. A review of actions taken on nonconformities identified during the previous Audit.
10. Complaint’s handling.
11. Effectiveness of the service with regard to achieving the certified NDIS provider’s objectives and the intended results of its service to participants.
12. Review of any changes.
13. Interview with staff and participants (if applicable).
14. The capability and adequacy of resources to deliver service in the relevant registration groups.


Based on your registration group(s), you may need to be assessed against the Verification Module. This module is for the low-risk business and is carried out every three years. All verification audits are carried out off-site.

According to the NDIS commission; Bodies Corporate (excluding government providers) seeking registration for verification, only registration groups are required to demonstrate the following:
• Human Resource Management
• Incident Management
• Complaints Management
• Risk Management


As an Approved Quality Auditor, we will assess you after certification (at least every 18 months) to verify the effectiveness of implementing your procedures. At this stage, any changes to the organisation will be reviewed, and if any action is required will be communicated to the providers.

During the Mid-Term Audit, AVA certification auditors will verify all classes of supports that providers are registered to provide. The Audit will assess whether the NDIS provider has met and is meeting the following applicable standards for the class of supports:
➢ the provider governance and operational management in schedule 1 (Core Module);
➢ any standard for which a previous assessment by AVA Certification or any other approved quality auditors identified a need for the provider to implement a corrective action plan;
➢ any standard specified in relation to the Audit, for the purposes of this paragraph, by the Commissioner in a written notice given to the provider.

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Balwyn North, VIC 3104

1300 282 452

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