Stage 1:

The Stage 1 audit will be conducted off-site. Our experienced and competent audit team will evaluate the “provider’s self-assessment” document and associated processes and procedures to ascertain whether you are prepared to proceed with Stage 2 of the audit or if improvements and amendments are necessary. Following the assessment, the audit team will furnish a formal report to provide you with an overview of your compliance level with the scheme requirements.

The assessment at Stage 1 should cover, but not be limited to, the following areas:

 Verification of the self-assessment completed by providers during the registration of their application for obtaining a new or renewal scope of audits.

• Verification of the provider’s policies and procedures to ensure compliance with NDIS practice standards requirements.
• Any additional requirements stipulated by the Commission (if applicable).

If the provider is deemed ready for the Stage 2 audit, the audit should commence within three months of the completion of the Stage 1 audit.

 Stage 2:

During this stage, the relevant NDIS practice standards requirements will be evaluated to confirm their implementation. Stage 2 typically occurs on-site and includes interviews with key personnel, employees, contractors (if applicable), participants, site visits, and verification of competencies and qualifications. For further details, please reach out to the AVA Certification team.

 Provisional Audits

 An NDIS provider will undergo a provisional audit under the following circumstances:

• The provider has applied for registration, which is subject to the certification assessment method.
• The provider is new and has developed systems and processes to deliver NDIS supports and services but has not yet initiated service delivery.

A provisional audit is conducted as a single audit, combining elements of both Stage 1 and Stage 2 audits. :

• stage 1 audit (off-site)
• Stage 2 audit ( On-site)

During this stage, the relevant NDIS practice standards requirements will be evaluated to ensure their implementation. Stage 2 usually occurs on-site and includes interviews with key personnel, employees, contractors (if applicable), site visits, and validation of competencies and qualifications. For additional information, please reach out to the AVA Certification team.

Renewal Audits:

During the renewal certification or verification activities, AVA Certification will review previous audit reports and assess the management system’s performance throughout the latest NDIS provider certification cycle.

During the Re-certification or Re-verification Audit, AVA Certification will assess the ongoing fulfillment of all NDIS Practice Standards requirements and confirm the continued conformity and effectiveness of the NDIS provider’s policies, procedures, and practices.

During the Re-Certification or Re-Verification audits, AVA Certification auditors will verify the following items. These examples include, but are not limited to:

• Assessing the effectiveness of the service in its entirety and its continued suitability for meeting the conditions of registration of the NDIS provider.
• Reviewing information and evidence regarding conformity to all requirements of the applicable management system.
• Evaluating compliance with system standards or other normative documents.
• Assessing the demonstrated commitment to maintaining the effectiveness and improvement of the service to enhance overall performance.
• Reviewing internal audit processes if applicable.
• Evaluating management responsibility for client policies.
• Assessing the effectiveness of the management system in its entirety considering internal and external changes, and its continued relevance and applicability to the scope of NDIS certification.
• Reviewing actions taken on nonconformities identified during the previous audit.
• Evaluating complaint handling procedures.
• Assessing the effectiveness of the service in achieving the certified NDIS provider’s objectives and the intended results of its service to participants.
• Reviewing any changes implemented.
• Conducting interviews with staff and participants if applicable.
• Assessing the capability and adequacy of resources to deliver service in the relevant registration groups.

These verification activities ensure the ongoing compliance and effectiveness of the NDIS provider’s policies, procedures, and practices.